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Incident database

Documented cases where consumers lost — or nearly lost — access to digital media they paid for. Every profile lists its sources.

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July 20, 2023Ubisoft ConnectAccount termination

Ubisoft emails users that inactive accounts — and their game libraries — face closure

In July 2023, users publicized emails from Ubisoft warning that accounts inactive for an extended period would be closed, which would end access to any games attached to them. Ubisoft stated that accounts with purchased PC games are excluded from automatic closure.